Mandurah Boat Tours Pty Ltd is the operator of the vessel White Pearl.
Due to a number of fraudulent transactions we now require customers to present their credit card that was used for booking upon boarding.
We do not sell tickets on WeChat.
All passengers release Mandurah Boat Tours for any claim whatsoever and howsoever incurred including but not limited to a claim for death, bodily injury, damage or loss of property during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, except to the extent death, bodily injury, damage or loss of property has been caused or contributed to by the negligence of Mandurah Boat Tours.
The Master of the vessel reserves the right to refuse entry of a passenger onto the vessel and to require a passenger to disembark the vessel in the Master’s sole discretion. The passenger acknowledges that the Master of the vessel has the sole and absolute discretion to vary the scheduled route or destination of the cruise if for any reason the Master of the vessel considers it necessary for the safety and welfare of the vessel, its passengers and crew.
We reserve the right to refuse boarding or terminate a cruise if passengers are intoxicated, bring adult entertainment or anything else inappropriate at our sole discretion for White Pearl.
If the cruise is cancelled for any reason by us, including unfavourable weather conditions, mechanical issues or not enough passengers then we will reschedule your booking for a future time if seats are available or offer you a full refund. We reserve the right to make slight alterations to the departure schedule as required to accommodate your trip.
All prices are in Australian Dollars (AUD) and include GST. Mandurah Boat Tours reserves the right to alter the prices at any time.
All cancellation requests must be in writing to hello@mandurahboattours.com.au. Calling, leaving an answer phone message or speaking to the team in person is not an acceptable form of cancellation.
Our policies allow changes, but also reflect the fact Mandurah Boat Tours may lose the opportunity to sell seats or incur costs if short notice of cancellation is given. Bookings for our “1 Hour Deluxe Scenic Dolphin Cruise” cancelled within 7 days will be offered the opportunity to reschedule only. Passengers that do not show on the day, try to cancel at the last minute or arrive after the cruise has departed will lose their tickets.
Private bookings are subject to a non-refundable deposit to be secured. Discounts, specials, promotions and third party offers cannot be applied to existing bookings. Rescheduling (excluding Christmas Lights) can only be done with a minimum of 3 weeks notice. Cancellation will forfeit the deposit.
Due to the limited availability of these speciality cruises there are no refunds available for any cancellations to our “Christmas Lights cruises and New years eve cruises”. We can offer a voucher for the day time cruise to be used with a 1 year validity if 14 days notice is given, we may reschedule at our discretion if availability allows. Rescheduling your scheduled departure date is not allowed once tickets for your cruise are 50% sold.
Private bookings are subject to a non-refundable deposit to be secured. Discounts, specials, promotions and third party offers cannot be applied to existing bookings. There can be no changes made to private hires within three months this is due to the fact that we lose the ability to sell seats or other private hires.
For refunds on tours that are booked with a credit card, the credit card and online booking fees will not be refunded. Bookings made through third party booking agencies may be subject to additional cancellation fees.
All requests to cancel, change or reschedule any of our cruises must be put in writing and emailed through.
Please wear appropriate footwear, high heels are not suitable for White Pearl Mandurah or any of our departure jetties. It’s your responsibility to dress appropriately for trips on the water, during summer you will need a hat, sunglasses and sunscreen, during winter and night tours throughout the year you will need a warm jacket.
You must be at the jetty at least 15 minutes prior to your scheduled departure time. If you arrive after this time, we reserve the right to refuse boarding. We will not offer refunds if you do not show up for your cruise and rescheduling will be at our discretion and based on availability.
Please stay seated at all times throughout the trip unless you are asked to move by a crew member. In the event you need to stand, please ask one of the crew members for assistance beforehand. Never put your arms or legs over the railings or through the gaps in the side of the vessel. Never sit on the railings.
Our crew may take photos during the cruise and will take photographs which may be used in marketing material produced by Mandurah Boat Tours. If you do not wish to be included in our photographs, please advise the photographer at the time.
If you make an unreasonable mess on the vessel we reserve the right to charge you a minimum of a $150 cleaning fee.
You will be held liable for any damage caused to the vessel if your actions are not considered fair use or general wear and tear.
At Mandurah Boat Tours, we respect your privacy and are committed to protecting your personal information. We collect and use your personal information, such as names, contact details, and email addresses, to provide our services and communicate with you. We may also collect information from third parties or through our website, but we take steps to ensure any third-party data is handled responsibly.
Your personal information is securely stored, and we only use it for the purposes you would reasonably expect, such as providing services, communicating with you, or complying with legal obligations. You have the right to access and update your personal information at any time. For more details or if you have any concerns, please contact us through our website at https://mandurahboattours.com.au/contact.
